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Spectrum AM HOA community manager even told me IN WRITING THAT EVERYONE AT THE ENCLAVE should have a gate code.

It has been myself that has been writing NUMEROUS emails to get the gate code rectified. Spectrum HOA is lying in the fact that they have made numerous attempts to contact me.

We hate that you are having these issues but please feel free to visit our local office and we will do what we can to assist. We have also provided the dip switch settings for the inside of your remote, and also do not have the ability to deactivate any individual devices. The community does not offer any mobile access and we do not have any control of the Homelink system that might be associated with your vehicle. We've made multiple attempts to reach you and resolve the concerns with your access to the community. Please contact us directly so we can review options with you and help resolve this issue in full. We understand this may be frustrating for you and are happy to help establish a plan with you which can help reconcile your balance due for 20 assessments. Unfortunately, this was not approved based on the payment history and due to there being an existing delinquent balance for 20 annual assessments. After confirming this with you, we proposed to present this to the Board to have them review and determine if a courtesy waiver could be granted. All payments you have submitted have been applied to your account balance however, due to the assessment being paid in a manner other than the appropriate annual frequency, your payments have gone towards an increasing delinquent balance.īased on the payment history we were able to review, it was confirmed that your monthly payments have been made after each annual assessment has been charged and become due and this method of payment has been the method you have used since before 2016 with at least 2 previous management companies before we, Spectrum, assumed management of the Association.

We have confirmed with you that the monthly $32 payments you have been submitting have all been applied to your account for *********** Village though the discrepancy comes as a result of the Association's assessment being billed and due on an annual basis. Thank you for your comment and for partnering with our team to work towards a resolution. I was told Misty ******* would be calling me on Monday to discuss and she has not called. (The consumer indicated he/she DID NOT accept the response from the business.) Please feel free to attend a Board Meeting to discuss your feedback. Please rest assured your Board and our team are on top of it and will continue working to resolve the issue. We can share that many issues like the ones you've noted can take time to resolve, since many owners are not responsive initially, or because the legal process can be lengthy when it is required.

Unfortunately, due to privacy laws, we are unable to provide details on another owner's address, or provide an update on another property. We have found that most of the items that are reported to us are already in the escalation process, or they are outside of the community's responsibility.Īdditionally, we really wish we could share information on our follow up and how that process is progressing for individual addresses. Any item that the inspector sees while they are in the community is noted and escalated per the policies for the Association each time they are on the property. With the other owner's yards, Our inspectors are in the community frequently, and they complete a thorough inspection of all homes within the neighborhood. With regards to the maintenance you mentioned, we are working with the Board of Directors on these issues. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).We appreciate your feedback. Discover which options are the fastest to get your customer service issues resolved.

You can try any of the methods below to contact Spectrum HOA.

We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues.

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